Terms of service
TERMS OF SERVICE
Last Updated: 16 February 2026
These Terms of Service (“Terms”) govern your use of the Qalban Perfumes website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.
1. About Us
Qalban Perfumes is a UK-based sole trader business.
For enquiries, please contact:
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
3. Products
We make every effort to display products accurately. However:
- Colours may vary depending on device screens.
- Fragrance perception is subjective and may vary between individuals.
We do not guarantee that product descriptions or other content are error-free.
4. Orders & Acceptance
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order
- Cancel orders suspected of fraud
- Cancel orders due to pricing errors
If your order is cancelled, you will receive a full refund.
5. Pricing
All prices are displayed in GBP (£).
We reserve the right to change prices at any time without notice.
In the event of a pricing error, we may cancel the order and refund you.
6. Shipping
Shipping is carried out in accordance with our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers or incorrect delivery information provided by the customer.
7. Returns & Refunds
Returns are handled in accordance with our Refund Policy.
Due to hygiene reasons, opened fragrance products cannot be returned unless faulty.
8. Product Safety
Our fragrances may contain alcohol and essential oils.
Customers are responsible for:
- Reviewing ingredient information
- Conducting patch testing if concerned about sensitivity
We are not responsible for allergic reactions.
Fragrances are flammable and should be kept away from heat or open flames.
9. Intellectual Property
All content on this website, including images, logos, branding, and text, is the property of Qalban Perfumes and may not be copied or reproduced without permission.
10. Limitation of Liability
To the fullest extent permitted by law, Qalban Perfumes shall not be liable for:
- Indirect or consequential losses
- Loss of profits or revenue
- Misuse of products
Nothing in these Terms limits your statutory rights under UK consumer law.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Updated versions will be posted on this page.
12. Governing Law
These Terms are governed by the laws of England and Wales.