Privacy policy
PRIVACY POLICY
Last Updated: 16 February 2026
Qalban Perfumes (“we”, “us”, “our”) operates this website and online store (the “Services”). We are a UK-based sole trader business.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Qalban Perfumes is a UK sole trader business.
For the purposes of UK data protection law, we are the data controller of your personal information.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
2. Information We Collect
We may collect the following categories of personal information:
Contact Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
Order & Transaction Information
- Products purchased
- Order history
- Payment confirmation
- Returns or exchanges
Payment Information
Payments are processed securely by Shopify and third-party payment providers. We do not store your full payment card details.
Technical & Usage Information
- IP address
- Browser type
- Device information
- Pages viewed
- Cookies and similar technologies
Communications
Information you provide when contacting us via email, contact forms, or customer support.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Handle returns and refunds
- Respond to customer enquiries
- Prevent fraud and protect our business
- Improve our website and services
- Comply with legal and tax obligations
If you opt in, we may send marketing emails. You may unsubscribe at any time.
4. Legal Basis for Processing (UK GDPR)
We process your personal information under the following legal bases:
- Contractual necessity – to fulfil your order
- Legal obligation – to comply with tax and regulatory requirements
- Legitimate interests – fraud prevention and business improvement
- Consent – where you opt in to marketing communications
5. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
- Shopify (our e-commerce platform provider)
- Payment processors
- Delivery and shipping providers
- IT and website service providers
- Legal or regulatory authorities where required
Some service providers may process data outside the UK. Where this occurs, appropriate legal safeguards are used.
You can review Shopify’s privacy policy here:
https://privacy.shopify.com
6. Cookies
We use cookies and similar technologies to:
- Enable website functionality
- Remember cart contents
- Analyse website traffic
- Improve user experience
You can control cookies through your browser settings.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfil orders
- Comply with legal and tax requirements
- Resolve disputes
After this period, information is securely deleted or anonymised.
8. Your Rights
If you are in the UK or EEA, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Restrict processing
- Request data portability
- Withdraw consent (for marketing)
To exercise these rights, contact:
If you are not satisfied with how we handle your data, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Security
We take reasonable technical and organisational measures to protect your personal information. However, no system is completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.